MessagesShop and business messages for customers
A small business that messages well looks bigger and more reliable. These are for shopkeepers, tailors, tutors, clinics' front desks, home bakers and anyone who serves customers over the phone. Replace the words in [brackets], and sign every message with your shop's name.
Orders and pickup
Thank you for your order with [Shop]. Order: [item]. Amount: Rs [amount]. It will be ready by [day, time]. For any change, call [number].
Good news from [Shop]: your [item] is ready. You can collect it between [time] and [time]. Balance to pay: Rs [amount].
[Shop]: your order has been sent with our delivery person and should reach you by [time]. Please keep Rs [amount] ready, or pay by UPI on delivery.
Your appointment at [Shop/Clinic] is confirmed for [day, date] at [time]. Please arrive ten minutes early. To reschedule, call [number].
[Shop]: your [item] has come back from repair. Charges: Rs [amount]. Please collect it within [number] days.
Delays and apologies
[Shop]: we are sorry, your order will be a day late because [short reason]. It will be ready by [day, time]. Thank you for your patience.
We are sorry for the mistake in your order. Please send us a photo, and we will replace it or refund it today, as you prefer. [Shop]
[Shop]: the item you asked for is out of stock until [date]. Shall we keep one for you, or would you like [alternative] at the same price?
Our apologies for the wait at the counter today. We were short of staff. Your next [service] is on us. [Shop]
Thank you and follow up
Thank you for shopping with [Shop] today. If anything is not right, call us on [number] and we will fix it.
[Shop]: hope the [item] is working well. If you need any help with it, we are a call away.
Thank you for recommending us to [Name]. It means a great deal to a small shop like ours. [Shop]
It has been a year since you first came to [Shop]. Thank you for trusting us. Your tea is waiting on your next visit.
Closed, open and new stock
[Shop] will remain closed on [day, date] for [reason]. We reopen on [day] at [time]. For urgent needs, call [number].
New timings at [Shop] from [date]: [time] to [time], [days]. Closed on [day].
Fresh stock has arrived at [Shop]: [items]. Come by any day this week, [time] to [time].
[Shop] has moved to a new address: [address], near [landmark]. Same number, same people, a little more parking.
Festival greetings from a business
Wishing you and your family a happy and safe Diwali. Thank you for your support this year. Team [Shop]
Happy New Year from all of us at [Shop]. Thank you for being our customer. We look forward to serving you again.
हिन्दी में
[दुकान]: आपका ऑर्डर तैयार है। आप [समय] से [समय] के बीच ले जा सकते हैं। बक़ाया राशि: [राशि] रुपये।
[दुकान] से ख़रीदारी के लिए धन्यवाद। कोई भी परेशानी हो तो [नंबर] पर बेझिझक फ़ोन कीजिए।
क्षमा कीजिए, आपका ऑर्डर एक दिन देर से तैयार होगा। अब यह [दिन, समय] तक मिल जाएगा। आपके धैर्य के लिए धन्यवाद। [दुकान]
सूचना: [दुकान] [दिन, तारीख़] को बंद रहेगी। [दिन] को [समय] बजे फिर खुलेगी।
[दुकान] में नया माल आ गया है: [सामान]। इस हफ़्ते कभी भी पधारिए।
आपको और आपके परिवार को दीपावली की हार्दिक शुभकामनाएँ। साल भर के सहयोग के लिए धन्यवाद। [दुकान] परिवार
आपका अपॉइंटमेंट [दिन, तारीख़] को [समय] बजे तय है। कृपया दस मिनट पहले पहुँचें। [दुकान]
ਪੰਜਾਬੀ ਵਿੱਚ
[ਦੁਕਾਨ]: ਤੁਹਾਡਾ ਆਰਡਰ ਤਿਆਰ ਹੈ। ਤੁਸੀਂ [ਸਮਾਂ] ਤੋਂ [ਸਮਾਂ] ਵਿਚਕਾਰ ਲੈ ਜਾ ਸਕਦੇ ਹੋ। ਬਕਾਇਆ: [ਰਕਮ] ਰੁਪਏ।
[ਦੁਕਾਨ] ਤੋਂ ਖ਼ਰੀਦਦਾਰੀ ਕਰਨ ਲਈ ਧੰਨਵਾਦ ਜੀ। ਕੋਈ ਵੀ ਦਿੱਕਤ ਹੋਵੇ ਤਾਂ [ਨੰਬਰ] ਤੇ ਫ਼ੋਨ ਕਰਿਓ।
ਮਾਫ਼ ਕਰਨਾ ਜੀ, ਤੁਹਾਡਾ ਆਰਡਰ ਇੱਕ ਦਿਨ ਲੇਟ ਹੋ ਗਿਆ ਹੈ। ਹੁਣ [ਦਿਨ, ਸਮਾਂ] ਤੱਕ ਤਿਆਰ ਮਿਲੇਗਾ। [ਦੁਕਾਨ]
ਸੂਚਨਾ: [ਦੁਕਾਨ] [ਦਿਨ, ਤਾਰੀਖ਼] ਨੂੰ ਬੰਦ ਰਹੇਗੀ। [ਦਿਨ] ਨੂੰ [ਸਮਾਂ] ਵਜੇ ਫਿਰ ਖੁੱਲ੍ਹੇਗੀ।
[ਦੁਕਾਨ] ਵੱਲੋਂ ਤੁਹਾਨੂੰ ਤੇ ਤੁਹਾਡੇ ਪਰਿਵਾਰ ਨੂੰ ਦੀਵਾਲੀ ਦੀਆਂ ਲੱਖ ਲੱਖ ਵਧਾਈਆਂ। ਸਾਥ ਦੇਣ ਲਈ ਧੰਨਵਾਦ।
Nothing matches. Try a shorter word, or choose All.
The rules of a good customer message
- Sign it. Customers do not save every number. Start or end with the shop's name.
- Lead with the fact. "Your blouse is ready" comes before any greeting or offer.
- Give the next step. Pickup hours, the balance to pay, the number to call.
- Be exact. "Ready by 5 pm on Friday", not "soon".
- Send in business hours. Nobody wants a sale alert at eleven at night.
When something goes wrong
Tell the customer before they have to ask. A delay that is announced, with a new time and a plain "sorry", is usually forgiven. A delay discovered at the counter loses the customer. Do not give excuses, and do not blame your supplier or your staff. Say what happened in a few words, what you are doing about it, and when the matter will be put right. If the mistake was yours, offer something small to make up for it.
Offers and broadcasts
- Message only people who are your customers and would expect to hear from you. Stop at once if someone asks you to.
- One offer message at a time, and not every day. Customers mute shops that message too often.
- State the offer, the last date and any condition plainly. Do not write "best price in the city" or other claims you cannot prove.
- Use a broadcast list so that customers do not see each other's numbers. Do not add customers to a group without asking.
Money and safety
Put the amount and your shop's name in every payment request, and ask the customer to check the name shown on their screen before paying. Never ask a customer for an OTP, a PIN or a card number over chat, and tell your customers that you never will. For anything about bills, taxes, warranties or returns, follow the rules that apply to your trade. A message is a courtesy and does not replace a proper bill.
Taglines and reminders
For a line to put under your shop's name, see business taglines. For payment follow-ups, see our polite reminders.
Make it yours
- Save your five most used messages as quick replies in your business chat app. It saves an hour a week.
Questions
Can I send festival greetings to customers?
Yes, once, on the day, signed with your shop's name, and without an offer attached. A greeting that is really an advertisement annoys people.
What should a delay message say?
What is delayed, the new date and time, a short apology, and a number to call. Send it before the customer asks.